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Responsibilities Response and Resolution Handle highly complex, political, financial, executive level cases - as business demands Collaborate with frontline support engineers using advanced troubleshooting to unblock problems - including the use of debugging and code review Manage engagement with Product Engineering for support-raised escalations Work alongside Serviceability and Engineering teams as trusted advisor to improve incident resolution or service deficiency Drive process, tool, service delivery and solution improvements that enable effective troubleshooting and remediation Provide knowledge sharing, technical coaching and mentoring for junior engineers Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions) Lead or participate in technical communities with peer roles.
Required Qualifications: BS in Computer Science or Engineering or equivalent industry experience 2+ Years experience in product support or software development Experience in one or more programming languages Experience with Windows System Administration/Configuration.
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