Medical Support Assistant

Duties include:
Providing clinical and clerical support duties for a variety of outpatient care programs
Interfacing with computer applications as well as Vista applications
Working collaboratively in an interdisciplinary coordinated care delivery model / patient aligned care team
Interfaces with clinic support services and specialty care
Develops / maintains effective and efficient communication with the patient, interdisciplinary team, VA medical center, and other agencies
Acts as a representative of the VA in all interactions with patients, patients' families, staff community agencies and veterans' service representatives
Promotes positive public and staff relations to enhance the exchange of relevant information for patient care needs
Accurate appointment management and the coordination of all administrative information between the professional staff and the patient

Specific duties include:
Scheduling, canceling, and re-scheduling patient's appointments
Entering no-show information
Preparing for clinic visits
Monitoring outpatient appointments for areas of responsibility
Receives and distributing mail and faxes
Receiving and placing telephone calls for clinic
Resolving simple to moderate problems

Requirements:
US Citizen
One year of education above high school with six months experience of clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position, or equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.