IT Technician

Key Responsibilities
Primary responsibilities include Service Desk support/tickets, direct customer support, and on-going technology maintenance as assigned.
Work scope includes desktop and laptop computer hardware on the Business LAN and for Refinery Product Control Laboratories; Microsoft operating system software and configuration; application software installation/deployment; networked and stand-alone printers/copiers/scanners multifunction devices; remote access technology; network switched Ethernet cabling; audio visual equipment; end-user telecom devices such as telephones and mobile devices; basic server and network administration and monitoring.
After hours support, when required.

Education and Experience
Associates or Bachelor’s degree in an information technology or business-related field (preferred)
Two years of experience in an information technology or business-related field

Skills
Workstation and related software, connectivity, server, backup, security, and other equipment-based IT support
Ability to communicate clearly with clients.
Strong drive for results.