Information Technology Manager

MAJOR JOB DUTIES & RESPONSIBILITIES
Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, Network Infrastructure and software applications.
Provide expertise and support during systems upgrades, installations, conversions, and file maintenance.
Oversee systems development and enhancement and the integration of new systems with existing systems.
Develop the IT staff to meet the changing needs of users, offices, new projects and technologies; and varying staff strengths.
Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.
Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.
Supervise and provide end-user services, including help desk and technical support services.
Responsible for compliance with industry regulations
Responsible for monitoring and oversight of daily, monthly, and quarterly reports from IT vendor.
Develop and implement all IT policies and procedures, including those for security, disaster recovery, purchasing, Change Control and service procedures.
Manage servers, security solutions, network hardware and equipment.
Manage telecommunications infrastructure and development plans, projects, policies and procedures.
Investigate, analyze, and resolve complex hardware problems on organizations computer systems; perform advanced hardware repairs, maintenance, technical assistance, and support on a range of PC computers and peripherals.
Provide troubleshooting support for escalated software and hardware problems. Coordinate vendor assistance when required.
Provide guidance and manage to IT vendors and relationships
Install and maintain desktop computer hardware; including computers, monitors, printers, internal cards, and other computer equipment.
Respond to after-hours system problem calls and manage off-hour support with staff. Travel to branch locations as needed.
Provide technical assistance, support, and troubleshooting in the resolution of system communications failures and conflicts.
Review, prioritize, and process problem reports; document the progress of projects.
Maintain systems compliance with South Mill Champs security policies and procedures.
Provide Strategic Planning information to Management.
Play key role for Disaster Recovery planning.
Contributing member of the IT Steering Committee.
Review existing and compose new policies as needed, subject to review by Management.
Perform other duties as assigned.

MINIMUM JOB REQUIREMENTS
BS or BA degree in Information Systems, Information Technology, Computer Science or related technology degree.
At least five years of experience that is directly related to the duties and responsibilities specified. A directly related higher degree from an accredited institution may be substituted for up to two years of experience.
MCSE, CCNA, VCP or 5 additional years of field experience.
Ability to work productively in and with teams / business units.
Normal work hours are Monday through Friday, 8 a.m. – 5 p.m. Must be flexible and be willing to work additional hours as needed.