Fitness Trainer

To provide supervision of the exercise and fitness areas of the club, including assisting Members/Guests with their exercise and fitness programs.
To evaluate Member/Guest fitness needs and provide the appropriate exercise program for meeting those needs, including providing personal instruction.
To connect Members to other Members through ongoing contact with the Members and promotion of club activities, including warm welcomes, magic moments, and fond farewells by connecting with each Member in the facility.
Conduct new Member FitStart appointments in accordance with club standards and track accordingly.
Update fitness activities and programming on web page and/or Member communication board, as applicable.
Responsible for daily processing of all accounting procedures around personal training and or group session(s) accurately.
Responsible for submitting monthly forecasts for expected sessions, Fit Starts and New Client goals.
Promote the facility amenities, programs and the Club while maintaining a high level of professionalism and service that aligns with the values, philosophies, and standards of the club. This includes being in club-approved uniform and nametag.
Maintain current fitness-related certifications including CPR/AED and actively seek new education opportunities that are presented
Maintain a schedule of availability that is current and update as needed to ensure accuracy
Responsible for seeing that daily assignments are completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (i.e. orderly/organized work areas, straighten/arrange entry area, picking up trash/debris, etc.).
Assist fellow Employee Partners, Members, and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.
Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible.