Desktop Support Technician

Duties and Responsibilities
Provide phone/email support for all staff with IT issues.
Troubleshoot and resolve issues with software or hardware.
Receive and facilitate technology request forms.
Prepare, pack, and ship IT hardware as needed.
Set up new workstations as needed.
Maintain inventory of assigned computers and tablets.
Manage mobile hotspot plans.
Ensure adequate backup of computers, monitors, tablets, cables, etc.
Minor repair of IT equipment such as reformatting of operating system and reinstalling needed software.
Maintain monitoring software to prevent viruses, spam, and phishing.
Monitor for potential trends or problems.
Create new accounts and assign to users for various software applications.
Manage special projects such as new office upgrades or email conversions.
Manage IT budget and report expenses.
Troubleshoot and point-of-contact for vendor-provided equipment such as internet providers, internet equipment, copiers, and VOIP phone system.
Requirements and Qualifications
Associate's or bachelor's degree in computer science or a related field preferred.
2 or more years of experience in an IT support role.
Strong knowledge of cloud-based systems Google Workspace and Office 365.
IT certifications a plus.
Ability to work independently and proactively resolve problems.
Report daily to Plano, Texas office but willing to travel to other offices in Texas, approximately once per month.