Automotive Service Billing

Essential Functions
Implements and maintains an effective dispatch system
Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required
Prioritizes and controls all comebacks to ensure proper and prompt attention
Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation
Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate Service Advisor and/or customer
Maintains timely and professional contact with service customers
Maintains an organized and up-to-date repair log
Prepares estimates when required
Reviews hard copies of repair orders turned in by Technicians to ensure that assigned work has been performed and the repair order has been completed properly
Opens and closes repair orders
Checks customer credit status
Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the Service Manager as needed
Coordinates parts requirements with the parts department-contact special order parts customers immediately upon receipt of parts orders to schedule appointment
Advises Parts Manager and Service Manager of repetitive shortage so that corrective action can be taken
Maintains high customer satisfaction ratings