Automotive Service Advisor

Responsibilities include:
Review and apply automotive maintenance and repair expertise to provide timely advice on repair orders submitted from external partners by phone and email, in an efficient and friendly manner
Review proposals to ensure proper repair and maintenance services are performed according to manufacturers' recommendations, interval-based timing, applied knowledge of vehicle history, and appropriate pricing for suggested services
Negotiate changes or corrections to order pricing when inconsistent with standards, assess and apply proper warranty and post-warranty applications while creating and issuing purchase orders; explain our operating procedures to clients, groups and vendors
Analyze clients’ business needs and repair orders to create and assess solutions; contact clients to provide recommendations, explain proposed procedures, and gain approval
Identify opportunities and make recommendations to Groups and leadership across internal business lines for full maintenance service proposals, repairs charged to the clients, and opportunities to cycle vehicles in favor of repair