Technology Support Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES
Help Desk phone support.
Troubleshoot and resolve problems inherent in linking multiple vendor systems, hardware and software.
Will assist with installation of hardware and software in retail stores.
Recommending and assisting with system enhancements and upgrades.
Performs other related duties as assigned or requested.

POSITION REQUIREMENTS
Associates Degree or equivalent experience and training.
Minimum of one to three years job-related work experiences with demonstrated competence.
Knowledge of computer programming concepts and language. Experience and understanding in working with Windows operating systems, computer hardware and peripherals.
Must be able to develop relationships with the retailers so as to become a resource to the retailers and help them with their decisions concerning technology issues. Must have problem solving skills and the ability to think and react to problems quickly. Must be able to remain calm during trying situations.
Able to work with retail point of sale, back office, web browsers and other in-store technology relating to hardware and software.