Technology Manager

Job Responsibilities include:
Primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of the organization's infrastructure.
Manage and monitor MSP service level agreements (SLA’s) for key support areas, ensuring that all SLA’s are met or exceeded.
Reviews and validates SLA reports and MSP performance dashboards metrics.
Reviewing reports and making recommendations for improving performance based on statistical data
Work with key stakeholders to prioritize projects and support activities. D
Develop processes to continually improve department
efficiencies in core objectives.
Participate in the development of standards, policies and procedures. Ensures that MSP adhere to Ascension standards, policies and procedures.
Work with MSP to hire, train and manage assigned staff.
Ensure that documentation for outlining MSP service delivery is developed and kept up to date.
Provide status reports to the Director on outstanding department issues and problems.
Serve as a focal point for issue escalations, review RCA, and determine appropriate actions.
Maintain business understanding of how SOWs are utilized to support the client’s environment and work with the Director and VMO to optimize
service delivery.
Proactively maintain up to date knowledge of industry standards and direction, and share that information with the Service Delivery Management Team
Communicate on-going activities to peers and management. Consults and coordinates Operational and Leadership activities

Job Requirements
Technology Offshore Vendor Management preferred
Prefer: Experience with ServiceNow software and other related IT service management software.
What You Will Need:
Education:
High school diploma/GED  or Associate's degree, or Bachelor's degree required.