Technical Support Windows Debugging Engineer

Responsibilities
Response and Resolution
Handle highly complex, political, financial, executive level cases - as business demands
Collaborate with frontline support engineers using advanced troubleshooting to unblock problems - including the use of debugging and code review
Manage engagement with Product Engineering for support-raised escalations
Work alongside Serviceability and Engineering teams as trusted advisor to improve incident resolution or service deficiency
Drive process, tool, service delivery and solution improvements that enable effective troubleshooting and remediation
Provide knowledge sharing, technical coaching and mentoring for junior engineers
Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
Lead or participate in technical communities with peer roles.

Required Qualifications:
BS in Computer Science or Engineering or equivalent industry experience
2+ Years experience in product support or software development
Experience in one or more programming languages
Experience with Windows System Administration/Configuration.