System Administrator

Essential Duties and Responsibilities:
Coach, guide and train the help desk team to ensure the highest level of support and continual growth of the support team.
Monitor and maintain the performance and security of the Windows network and LAN/WAN server(s) through software installation and updates.
Maintain the performance of the communications system (cloud based VoIP), including contact with vendor technical support.
Setup and install PC’s and related hardware, investigate hardware problems and perform minor system hardware and communication connection repairs.
Management of Active Directory and Windows 2019 Server environments.
SQL Server and Power BI Report troubleshooting, Maintenance and Licensing.
Provide intranet/internet support.
Assist with the maintenance firewalls, antivirus, websecurity and endpoint detection and response software.
Administration of Cyber Security and Awareness Training campaigns (KnowB4)
Install software packages and updates on end user workstations.
Perform system backups for Disaster Recovery.
Provide effective Help Desk support through telephone and e-mail contact.
All other duties as assigned.

Minimum Qualifications:
Associate Degree in Information Technology plus 1-2 years relevant experience required; Bachelor’s
Degree in Information Technology plus 1-2 years experience preferred.
Experience in a LAN/WAN environment required.
Dependable and reliable attendance required.
Excellent written & verbal communication skills.
Ability to support end users that have a wide variety of computing experience; Mac experience beneficial
Work well in a team environment as well as independently.
Strong analytical skills; proactive and creative thinking a plus.
Must be available for rotating IT Phone support.
Must be available for weekly day trips to branches (some out of state); and occasional overnight stays.