IT Field Operations Technician

Job Duties and Responsibilities:
Provides client consulting and training on the interfacing and use of the network facilities and computer systems.
Plans and leads computer network initiatives within area of responsibility.
Proficient in setup, configuration and Operations and Maintenance of Server Hardware/OS
Proficient in setup, configuration and Operations and Maintenance of Backup Hardware/software (e.g. – HP Tape Libraries)
Proficient in setup, configuration and Operations and Maintenance of Computer systems.
Provide VIP support for Agency Headquarters personnel
Researches, evaluates, and recommends new computer network equipment and technologies. Analyzes current products and recommends changes/upgrades to senior management.
Collaborates with other technical staff and management in the testing of new software, computer systems and network technologies.
Utilizes monitoring, performance analysis, network management, software and hardware equipment to troubleshoot and isolate problems, gauge network performance, and trace data and protocol activity.
Maintains timely and complete documentation of all daily and project work, using standard methods and procedures.
Devises solutions to complex operational problems within the capacity and operational limitations of installed equipment.
Develops and executes contingency plans for network software and hardware failures including isolated and major outages.
Diagnoses and repairs problems in a manner that prevents future errors and problems.
Provides internal consulting, technical guidance, information and support to application developers, computer operations,
workstation support, company management and departmental clients.
Keeps abreast of relevant technologies and maintains selected technical certifications.
This is a customer facing position and such this candidate must have the ability to directly interface with clients, customers, and vendors.