IT End User Support Engineer

What you’ll do:
Become familiar with DataServ policies and procedures
Represent DataServ in a positive manner to colleagues, customer base and vendors
Work closely with customer on-site to maintain communication and information sharing
Support and maintain school system technologies and ensure the classroom is functioning.
Troubleshoot hardware and software issues such as laptops, desktops, smartboards, projectors, printers, Sound Systems, application deployments, etc.
Participate in customer team meetings
Maintain and update technical documentation
Participate in special projects
Develop processes, implement effective workflow, and embrace best practices
Provide redundancy and backup support for other team members
Help desk responsibilities and other duties as assigned
On-call responsibilities as assigned
Develop processes, implement effective workflow and embrace best practices
Provide redundancy and backup support for other team members
Be a supportive team member to others

What we require:
Relevant prior work experience
Availability to work nights and weekends – only as scheduled
Strong Microsoft product skills, including Outlook, Excel, Teams, SharePoint, etc.
Mechanically inclined; ability to use hand tools and climb ladders
Meet physical demands of the position including the ability to lift and handle up to 45 pounds of materials, bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving
Pre-employment drug screening required
Pre-employment driver’s license and background checks required