Information System Desktop Support

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
Serve as the first point of contact for employees seeking technical assistance in person, over the phone, or via email.
Actively monitor incoming call and ticket queues, and ensures that all tickets are handled in accordance with the department standards.
Provide operating system updates for end user devices, software installations and virus patching as directed.
Deploy and maintain all printers, and copiers.
Responsible for documenting and communicating current issues to the Information System Manager.
Contribute to Help Desk process documentation on a regular basis and provides training and resource documentation on relevant systems, processes, and technology.
Install, configure and troubleshoot hardware, including desktops, laptops, peripherals, POTS (Plain old telephone service) Lines, VOIP (Voice Over IP) and network equipment.
Install, configure and troubleshoot software packages (Microsoft Software), including operating systems (Microsoft and Linux), and custom applications (SPI and SharePoint). Re-image desktops and migrates customer data to new equipment.
Assist with implementing security policies for workstations including patch management and anti-virus.
Create and maintain master images for PC build outs as needed
Ability to work independently, organize time effectively, manage multiple projects efficiently, meet project timelines, coordinate and work with others.
Proven ability to self-learn new technology and apply skills through motivation.
Communicate on all levels with management members, employees, or vendors.
Ability to respond to common inquiries or complaints from management members or customers/employees.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to read, write, analyze and interpret technical documentation in the English language.
Ability to respond to common inquiries or complaints from management members, customers/employees.
This position works during normal business hours, but may vary based on business needs.
Other duties as assigned.