Expert IT Systems

Analyze, troubleshoot and resolve complex networking problems that impact business applications and services.
Utilize IT Service Management tools to document, manage, and resolve operational, infrastructure or hardware incidents and request items. Working continuously on a task until completion or escalating to the next level support. Prioritizing and managing many open items at one time.
Monitor automated alerts generated by system management tools and make decisions on the most effective resolution.
24/7 availability while on-call, including use of a cell phone off hours support and weekend on-call status.
Travel to field locations to restore services (Towers, Communication Shelters, Fiber Vaults, Well Facilities, and other field location that may house network equipment).
Provide solutions to complex problems on the integration of various technologies including connectivity issues
Collaborate with IT, managers, and other stakeholders to develop an action plan for improved operations
Participate in the design, testing and deployment of network technologies throughout the field.
Install, configure, test and maintain operation of upgraded and new network related devices and services based on user- and service-defined requirements.
Deeply engaged with business units to ensure deadlines and objectives are well understood and met. Keep customer base informed of changes and issues within the field network environment.
Assist in identifying hardware / software needs and provide advice regarding current options, policies and procedures. Unbox, inventory, test, and install field communications hardware at sites in the work region. Work to join infrastructure to a cloud management platform, central management, and monitoring tools.
Schedule formal change requests to field network systems for firmware updates, security changes, and other configuration changes.
Set and achieve goals necessary for the optimization of field network focusing on people, processes and technology.
Responsible for success of assigned field network projects and the lifecycle including initiating, planning, budgeting, executing, procurement, documentation, closing, and continuous improvement. Utilize ServiceNow to document, manage, and report status about projects.
Coordinate asset and inventory management for field network infrastructure.