End User Support Specialist

Duties and Responsibilities
Drive standardization of excellent customer service
Drive adoption and training on standard end-user applications
Standardization of hardware and software across global region and platforms
Business applications knowledge holder
Act as the PR (Public relations) for Technology
Provides Helpdesk support
Enforce and maintain the Technology policies
Collaborate with other Technology departments on new projects and deployments, as well as tasks required to maintain business continuity
Attend the tickets created on the Helpdesk portal
Have a direct interaction with the end user to understand their needs
Document solutions and procedures
Identify improvement areas
Provide online and in person workshops
Manage data confidentiality and integrity
Develop strong relationships with end users and associates
Work though proper and established Change Management procedures
Collaborate with Vendors and third-party support
Look for continuous professional learning and growth.
Provide assistance for Infrastructure related tasks
Create standard and custom reports
Support mobile and telephony solutions
Manage and review end user options on O365

Qualifications
Customer focused
Team work and cross-area collaboration
Standard process oriented
Helpdesk experience
Computer science degree
Network knowledge and skills
Active Directory knowledge and skills
Database knowledge and skills
Windows environment knowledge and skills
Hardware management
Software management
Patching and upgrade process knowledge.