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Job overview and responsibilities Works on one or more projects Works on moderate to complex projects Provides direction tools, and process support to less senior employees Knowledge in own discipline Requires moderate guidance Provides basic support and solutions Makes decisions within guidelines & policy May manage projects of limited scope Assist in planning and design of solutions via requirements gathering Create simple workflow models and process maps based on input from multiple sources Lead meetings with Technology and Business Partners to gather needs and requirements Aligns process/procedures to best practice solutions Analyzes efficiencies and effectiveness of current solutions Document training programs and knowledge articles Basic understanding of business principles (United systems) Identifies problems/issues and finds solutions Monitors compliance and adherence to principles Partners with business managers Ensures work is within project scope
Required Bachelors Degree in Computer Science, Information Systems, or Business Administration 2-5 IT and/or business experience, or any equivalent combination of experience, education, and/or training Ability to communicate verbally and in writing with all levels of employees and management Capable of successful formal and informal communication Speaks and writes clearly and understandably at the right level Widely trusted; seen as a direct, truthful individual Can present the unvarnished truth in an appropriate and helpful manner Keeps confidences Admits mistakes Doesn’t misrepresent him/herself for personal gain Works well in a collaborative setting Supports work team by volunteering for and completing assignments Acts as a positive team member by contributing to discussions Develops and maintains both formal and informal relationships enterprise-wide Defines success in terms of the entire team through mentoring and knowledge transfer Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area Keeps up to date on technical developments Stays informed as to industry practices Knows how to apply relevant technical processes to appropriate business needs Must be legally authorized to work in the United States for any employer without sponsorship Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position
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